Shopee is one of the largest e-commerce platforms in Southeast Asia that provides various conveniences in shopping. However, sometimes users can experience technical problems such as network error (-111). This problem is usually related to disruption to the internet network or connection to the Shopee server. If you are experiencing this problem, don't worry! Here are some effective steps that can help you overcome the network error (-111) on Shopee.
1. Refresh the Network by Activating Airplane Mode
The first step you can try is to refresh your device's network by activating and deactivating airplane mode. Here are the steps:
- Activate airplane mode on your device.
- Wait about 10-20 seconds for the network connection to be completely disconnected.
- Re-deactivate airplane mode and let the device search for a new network automatically.
This method can help resolve temporary disruptions to your network. Once the connection is stable again, try opening the Shopee application again and check if the problem has been resolved.
2. Change Internet Connection Type
The network error (-111) problem often appears due to the instability of the internet network you are using. To overcome this, you can try changing the type of internet connection, for example:
If you are using a Wi-Fi network, try switching to cellular data from your operator.
Conversely, if you are using cellular data, try connecting your device to a stable Wi-Fi network.
Make sure the internet connection you are using has adequate speed and is not experiencing interference. After changing networks, reopen the Shopee application and do your activities as usual.
3. Wait a Few Minutes and Try Again
If a network error (-111) appears when you try to make a payment for an order, this could be caused by a temporary disruption to the Shopee server or transaction process. In a situation like this, you can simply wait a few minutes and try repeating the transaction. Here are the steps you can take:
- Don't panic and make sure you don't make repeat transactions in a hurry.
- Wait about 5-10 minutes before trying again.
- Make sure your Shopee application remains open or refresh the application if necessary.
If after some time the problem is still not resolved, you can try the additional steps below.
4. Update the Shopee Application
Sometimes, technical problems such as network errors (-111) can be caused by bugs in the version of the application you are using. Make sure your Shopee app is up to date by:
Open Play Store (for Android users) or App Store (for iOS users).
Search for the Shopee app and check if there is an update available.
If there is, download and install the update.
Once the app is updated, reopen Shopee and check if the issue has been resolved.
5. Contact Shopee Customer Service
If all of the steps above fail to resolve the issue, the last step you can take is to contact Shopee customer service. You can report your issue via the "Chat with Shopee" feature in the app or send an email to Shopee customer service. Please describe the details of your issue, including when it occurred and the steps you have tried.
By following the steps above, you should be able to resolve the network error (-111) on Shopee easily. Make sure you always use a stable internet connection and update the app regularly to prevent similar issues in the future. Happy shopping!