Impressions and Suggestions for Hospitals: Maintaining Excellent Service
Hospitals are places that play a vital role in people's lives, especially in maintaining health and saving lives. Impressions and suggestions from patients and their families can be a benchmark for service quality and evaluation materials for hospital management. The following are some examples of impressions and suggestions, both positive and negative, that are often given by patients to hospitals.
Positive Impressions
1. Friendly and Professional Service
Many patients gave positive impressions of the friendly attitude and professionalism of medical staff, such as doctors, nurses, and administrative staff. They felt appreciated and received full attention. For example:
"I feel very comfortable being treated in this hospital. The nurses are very friendly, responsive, and always explain the medical procedures in detail. The doctors are also very competent and provide clear explanations regarding my condition."
2. Adequate Facilities
Modern and complete facilities are an added value. For example, clean inpatient rooms, quality patient food, and sophisticated medical equipment give a good impression.
"This hospital is very clean and organized. The facilities are modern, and I feel safe because the medical equipment used is the latest."
3. Fast Administrative Process
An efficient administrative system also gives a positive impression. Patients are satisfied because they do not have to wait long for registration, payment, or laboratory results.
"The registration process is very fast and not complicated. The digital system also makes it easy for me to access medical records."
Negative Impressions
1. Long Waiting Time
One of the complaints that often arises is the waiting time is too long, both for doctor consultations and medical procedures.
"I have to wait more than two hours just to see a doctor. This is very tiring and makes me uncomfortable."
2. Ineffective Communication
Another negative impression is the lack of good communication between medical staff and patients. For example, the information provided is unclear or the patient feels ignored.
"The doctor was in a hurry when explaining my condition, so I was confused about who to ask about the medicine I should take."
3. Inadequate Facilities
Patients also often criticize inadequate facilities, such as waiting rooms that are too narrow, dirty toilets, or lack of beds for patients.
Positive Suggestions
1. Maintaining Existing Services
If the service is good, patients usually suggest that the hospital maintain the quality.
"Please maintain the friendliness of the medical staff and the cleanliness of this hospital. This is very important for patient comfort."
2. Improving Technological Innovation
Many patients suggested that the hospital continue to innovate in the use of technology, such as expanding telemedicine services or online reservation systems.
"The existing online reservation system is very helpful, but it would be nice if there was also an application to monitor visit schedules or medical test results."
Negative Suggestions
1. Improving Waiting Time Efficiency
Patients often ask hospital management to find solutions to shorten waiting times.
"Please improve waiting time efficiency, perhaps by adding more doctors or improving the queuing system."
2. Improving Cleanliness and Comfort
Cleanliness and comfort are aspects that cannot be ignored. Suggestions like this often arise if the hospital looks poorly maintained.
"Please pay more attention to the cleanliness of the toilets and waiting rooms. This is very important for patient comfort."
Conclusion
Patient impressions and suggestions are very valuable input for the hospital. By responding to complaints and compliments seriously, management can continue to improve the quality of service. A hospital that is responsive to input will gain public trust, which ultimately has a positive impact on its image and operational sustainability.